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Wednesday, July 11, 2018

Kirkpatrick Management Company - Poor Customer Services


“I don’t care customer service.”  That is the type of service I have come to expect from Kirkpatrick Management Company of Indianapolis.  On May 2, 2018 I sent in a simple request to Kirkpatrick to have the shutters treated outside windows at my condo.  Kirkpatrick did so last year in response to my request to treat the shutters so birds would not build nests behind them.  In addition the birds had started to peck at my window screens for nesting materials.

After May 2nd I waited for notice that the shutters were treated.  We went out of town several times.  Each time we returned I noticed that the birds were still trying to build nests.  I would have to remove the materials from behind the shutters.  I finally contacted Kirkpatrick and asked them if they had treated the shutters.  The answer was no and they would follow up.  Yesterday, July 10th I sent Kirkpatrick photos of the nesting material I had removed yesterday along with photos of the window screens that had been damaged by the birds.  The response from Kirkpatrick was that they could not send anyone out this week, but that he would look for a contractor to deal with the issue.  That is 2 months and 2 reminders since my initial request.  No sense of urgency to respond to a request that was not honored months ago.

In addition I have not received any support from the HOA Board regarding Kirkpatrick’s lack of efficient services.  But, that is another story.  If you are looking for an efficient property management company, Kirkpatrick is not the one for your property.  I recall when we first hired Kirkpatrick.  They sent their best person to go over what they had to offer.  Then we were assigned a first year property person who had no experience at all.  He did not last long and his services were not very responsive.   It was a classic bait and switch.  Tease the hiring organization with a professional person during the presentation and then assign someone with no experience to provide day to day support.