Last week I stayed at a Holiday Inn Express for 3 nights in the Mesquite, Texas area. This week I am staying in another Holiday Inn Express in the Port Charlotte, Florida area. I have noted inconsistencies in the IHG brand and reported those issues.
In Mesquite, the stairwell is painted all gray to include the stairs and the landing. It is difficult to ascertain if you are stepping on a step or a landing requiring the person to slowly walk down to ensure you are on level footing. It is an accident waiting to happen.
In Port Charlotte, the stairs are painted red which helps to clearly show you are on a stair versus the landing.
In both locations housekeeping was not wearing masks during this Covid virus season. This is unacceptable for both the workers and the guests. Can't IHG afford to purchase and require housekeeping wear masks for the safety or the workers and of the guests?? The same for gloves. I don't believe I saw any of the housekeepers wearing gloves. IHG can and should do better. Workers such as housekeeping are among the first line people who deal directly with people. Just because these are typically low level jobs does not mean the workers should be given low level treatment. Do better or you will lose my business. Respect your employees more than you are.
Lastly, at Mesquite the breakfast buffet was still in effect and was well done. In Port Charlotte the buffet was stopped. Guests are given small packaged muffins, and can get milk or juice (while available) from a gallon jug and pour it into a cup. Gallon size baggies are available for putting the fruit, muffin, and cold cereal packages into.
I understand each community has different levels of Covid rules, but IHG should have consistent policies on housekeeping attire, and on breakfast buffets. Is anyone addressing these inconsistencies? What is being doing to correct the situations? Especially in the area of personal protective equipment for your housekeepers? Is is every person for themselves with IHG?