“I don’t care customer service.” That is the type of service I have come to
expect from Kirkpatrick Management Company of Indianapolis. On May 2, 2018 I sent in a simple request to
Kirkpatrick to have the shutters treated outside windows at my condo. Kirkpatrick did so last year in response to
my request to treat the shutters so birds would not build nests behind
them. In addition the birds had started
to peck at my window screens for nesting materials.
After May 2nd I waited for notice that the
shutters were treated. We went out of
town several times. Each time we
returned I noticed that the birds were still trying to build nests. I would have to remove the materials from
behind the shutters. I finally contacted
Kirkpatrick and asked them if they had treated the shutters. The answer was no and they would follow up. Yesterday, July 10th I sent
Kirkpatrick photos of the nesting material I had removed yesterday along with
photos of the window screens that had been damaged by the birds. The response from Kirkpatrick was that they
could not send anyone out this week, but that he would look for a contractor to
deal with the issue. That is 2 months and
2 reminders since my initial request. No
sense of urgency to respond to a request that was not honored months ago.
In addition I have not received any support from the HOA
Board regarding Kirkpatrick’s lack of efficient services. But, that is another story. If you are looking for an efficient property management
company, Kirkpatrick is not the one for your property. I recall when we first hired
Kirkpatrick. They sent their best person
to go over what they had to offer. Then
we were assigned a first year property person who had no experience at
all. He did not last long and his
services were not very responsive. It
was a classic bait and switch. Tease the
hiring organization with a professional person during the presentation and then
assign someone with no experience to provide day to day support.
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